Note: You must have access to the email address associated with your Cubits account to reset or change your password.



If you have issues when you try to sign in with your Cubits account password, use these steps to reset it and regain access to your account.


To reset your Cubits account password:

  1. Go to Cubits login page.

  2. Below the sign-in form, click Forgot your password?.

  3. Enter your email address. Make sure it's the one you used to sign up for Cubits.

  4. Click Send Password Reset Instructions, and we’ll send you an email with a link to change your password.

  5. Check your email inbox for a new message from Cubits.

  6. In the password reset email, click Reset Password.

  7. Enter your new password, then click Save New Password.

  8. You will then receive an email confirmation that your password has been changed.



If you know your password, but want to change it to something else, follow these steps.


To change your Cubits account password:

  1. From your desktop, click your account name in the top right. 

  2. Select Settings from the menu.

  3. Select the Profile tab.

  4. Under Password, click Change.

  5. Enter your Current Password, click Confirm, and we’ll send you an email with a link to change your password.

  6. Check your email inbox for a new message from Cubits.

  7. In the password reset email, click Reset Password.

  8. Enter your new password, then click Save New Password.

  9. You will then receive an email confirmation that your password has been changed.



Troubleshooting


If you see a message telling you entered an invalid email address or password, it usually means one of two things:

  • There's a mistake in your email address or password. It could be a typo, or the wrong email address or password. Double-check that it's the same email and password you used to sign up for your Cubits account.

  • You entered a wrong email address or password more than 10 times. If this is the case, the system automatically locks your Cubits account for security reasons. To unlock your account, follow the instructions on how to unlock your Cubits account.