An ID confirmation photo is a picture of you, the Cubits account holder, holding the ID document used for your account verification next your face to allow for facial confirmation of the ID document.

In addition to the government-issued ID document, you have to hold a note next to your face that has the following message handwritten on it:

“to unlock my account on”

This piece of paper must also include the current date.

Note: In certain situations we may request that you write something else on the handwritten note. Closely follow the instructions provided to you in your ticket.

Hold the ID and handwritten note in your hand(s). It's fine to hold both the handwritten note and the ID in the same hand. 

Both your face and the ID have to be clearly visible and any text, numbers, or photos on the ID must be readable and not covered by your fingers or by the handwritten note. The handwritten note also has to be clearly visible and none of the text covered.

  • Have your friend or family member take the photo.

  • Take the photo during the daytime when the lighting is good. When it's dark outside and you're relying entirely on indoor lighting, it's harder for cameras to capture small details, such as text.