Security

How do I unlock my account?
Your Cubits account can be locked because our security team noticed some irregularities or suspicious activity on your account.  How do I send an accoun...
Sun, 28 Oct, 2018 at 1:59 PM
Account has been disabled
Alert: If you’ve been redirected to this page from the sign-in page, it means that access to your Cubits account has been disabled. In most cases, accou...
Mon, 29 Oct, 2018 at 2:26 PM
How do I protect my Cubits account?
Use a strong password for your Cubits account Cubits’ policy requires you use strong passwords with your Cubits account. Below are some tips to ensure y...
Fri, 28 Sep, 2018 at 2:52 PM
Why am I being asked to change my password?
Cubits takes the privacy of your personal data very seriously and employs industry-standard practices to safeguard your Cubits account. To maximize the secu...
Fri, 28 Sep, 2018 at 2:53 PM
What do I do if I think my Cubits account has been compromised?
You should make sure that your Cubits account is as secure as possible. If someone you don’t know or don’t trust can log in to your Cubits account, your acc...
Fri, 28 Sep, 2018 at 2:39 PM
Manage your password
Note: You must have access to the email address associated with your Cubits account to reset or change your password. If you have issues when you try...
Sun, 28 Oct, 2018 at 8:13 PM
Manage two-factor authentication
Tip: The instructions below are provided for Google Authenticator (iOS or Android), however you can use any other solution that supports TOTP, such as: &q...
Mon, 29 Oct, 2018 at 2:59 PM
What is an ID confirmation photo?
An ID confirmation photo is a picture of you, the Cubits account holder, holding the ID document used for your account verification next your face to allow ...
Mon, 29 Oct, 2018 at 5:23 PM
How is my bank account data secured?
The Cubits team devoted over a year to developing a secure exchange platform according to best practices and even improved upon established industry standar...
Fri, 28 Sep, 2018 at 2:11 PM
How do I avoid phishing emails and websites?
Security tips Cubits Support will never ask you for your password, two-factor authentication codes, or request a remote access to your device. If you ...
Sun, 28 Oct, 2018 at 1:56 PM